The house rules.
Everything worth knowing before your appointment, in plain terms.
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Deposits
Deposits must be sent within 24 hours of booking to secure your appointment.
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Female clients only
At this time, our salon provides services exclusively to female clients.
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Walk-ins & appointments
Online booking is open Tuesday through Friday. Saturdays are strictly walk-ins only, so there is nothing to book, just come in. Sundays are appointment only and we are closed on Mondays. Please call or WhatsApp ahead to confirm availability.
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Late arrivals
Arriving 20 minutes late will result in a $1,000 late fee. Arriving 30 minutes late or more will result in appointment cancellation.
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Final service time
The final service each day is accepted at 5:30 pm or 6:30 pm, depending on that day's closing hour.
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Refunds
Refunds are not provided for any services rendered.
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Health & safety
For the hygiene of our salon we do not work over damaged nails, do not provide services when there is fungus or nail infection, and do not work over any other salon's work. Please notify us of any allergies or medical conditions before your appointment. We reserve the right to refuse if necessary.
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Payment methods
Full payment is required before your service begins. We accept Jamaican debit cards, Jamaican cash and Scotia transfers. International cards and foreign currencies are not accepted at this time.
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Photography & video
To protect the privacy of our staff and other clients, please do not photograph or record staff or other clients without their consent. Ensure any videos and pictures you take don't include staff members or other clients' faces.
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Tips & gratuity
Tips are optional but always appreciated. They can be added to your total payment or given directly to the technician who did your service.
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No children policy
For safety reasons, children are not allowed in the salon.
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Personal belongings
The Nail Guru Salon is not responsible for any damage or loss of personal items brought into the salon.
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Courtesy
Rude, abusive or disrespectful behaviour toward staff will not be tolerated. Service may be refused.
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Theft
Theft or attempted theft will result in immediate refusal of service, a permanent ban from the salon and a report made to the appropriate authorities.
By booking with us, you agree to these terms. Thank you for choosing The Nail Guru.